Return & Refund Policy
Effective Date: 2026.08.19
Order Confirmation
Please double‑check your order information before payment. Once payment is confirmed, we will arrange production and shipment as scheduled.
Returns & Refunds
1. Custom handmade items: Custom handmade products are non‑refundable and non‑returnable unless there is a production defect or damage caused during shipping.
2. If you receive damaged goods, you must provide clear photos/videos of the package and damaged items within 48 hours after delivery for verification.
3. Unauthorized return will not be accepted. Please contact our customer service first before returning any goods.
Shipping Fees
• If the item has quality defects confirmed by us: we will cover the return shipping cost or arrange a replacement.
• If you want to return the item for personal reasons: you are responsible for all shipping fees.
Processing Time
Once your returned package is received and inspected, we will process your refund within 5–10 business days. The refund will be issued to your original payment account, and the arrival time depends on your payment provider.